At House of Livia, we strive to keep the checkout process smooth, safe, and hassle-free so you can spend more time selecting the styles you enjoy.

Accepted Payment Options

For online orders, we currently support the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay

All payments are processed in dollar through encrypted checkout technology to help safeguard your personal and payment information.

Payment Security

We take privacy and payment security seriously. Our website uses SSL encryption and partners with reliable payment service providers. Payment information is handled securely, and we do not store card details on our servers.

Charges & Authorizations

Your chosen payment method will be charged immediately after checkout. In certain situations, you may first see a temporary authorization prior to the final charge being completed.

Payment Issues

If you run into difficulties during checkout, please ensure your billing details match the information registered with your payment provider.
For additional support, contact us at support@houseoflivia.com.

Fraud Prevention

To help maintain a safe shopping experience, all orders may be subject to verification. If suspicious or unusual activity is identified, we may reach out to confirm your order before it is processed.


Business Information

Company name: Elance and Cie LLC
Business Address: 312 W 2nd St Unit #A2299, Casper, WY 82601, United States.
Email: support@houseoflivia.com

Frequently asked questions
Do you offer free shipping?

Yes, House of Livia offers free standard shipping on all orders delivered within the United States. There are no additional handling or processing fees charged at checkout.
How long does delivery take?

Processing time: Your order will be prepared and dispatched within 1–2 business days.

Estimated delivery time: Once shipped, delivery typically takes 3–5 business days.

Order cut-off time: Orders placed before 12:00 PM (Mountain Standard Time) will begin processing the same day.

Once your order is on its way, you will receive an email with a tracking link to follow its progress.
Do you ship internationally?

Currently, House of Livia exclusively ships to customers within the United States. We do not offer international shipping at this time to ensure the most reliable and efficient service for our domestic clientele.
What is your return policy?

You can return items within 30 days of delivery as long as they are unworn and in original condition ; customers are responsible for return shipping costs , and you can start the process by emailing us at support@houseoflivia.com
Can I exchange an item?

Absolutely. If you'd like a different size or style, just let us know in your return email and we’ll help make it happen.
What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All payments are securely processed and encrypted.
Is my personal and payment information safe?

Yes, your information is protected through Shopify’s secure, SSL-encrypted infrastructure, and we never store your full credit card details, as all payments are processed in accordance with strict PCI-DSS security standards.
I didn’t receive my order what should I do?

Please check your tracking information for any carrier updates, and if your order has not arrived within 5 business days after the estimated delivery date, contact us at support@houseoflivia.com so we can investigate it for you.
Can I update or cancel my order?

You can request an update or cancellation within 24 hours of placing your order by emailing support@houseoflivia.com, but once the order has been processed or shipped, no further changes can be made.
Still need help?

No worries, we’re here for you. Just drop us a message at support@houseoflivia.com or call 5104557877 and our friendly support team will be happy to assist you.