About Us



House of Livia is an American established brand with its primary operations managed within the United States. Through our digital boutique, we offer meticulously curated collections to our clientele, ensuring that every interaction reflects our commitment to excellence. We prioritize transparency by providing comprehensive information regarding our logistics, delivery timelines, and dedicated client services. This ensures that every individual who visits House of Livia understands our process and can place an order with absolute confidence.

Our brand identity is deeply influenced by the heritage of American East Coast style and the long standing tradition of quiet luxury. We believe that true elegance is found in the details and the quality of the materials used. Each collection is thoughtfully shaped by the natural progression of the seasons, offering everything from structured and refined fabrics for the colder months to light and breathable textiles for the summer season. This dedication to seasonal relevance ensures that every piece in your wardrobe remains appropriate and timeless.

At House of Livia, we represent a commitment to class, quality, and enduring design. Our mission is to provide a collection of well crafted apparel alongside a dependable and transparent shopping experience. We focus on the longevity of style rather than the fleeting nature of modern trends, allowing our patrons to build a wardrobe that speaks of sophistication and grace.

Welcome to House of Livia.

Company name:
Elance and Cie LLC.

Trade number:
2025-001853042.

Business Address:
312 W 2nd St Unit #A2299, Casper, WY 82601, United States.

Customer Service Is Available:
Monday–Friday, 09:00–17:00 Mountain Standard Time (MST)
E-mail: support@houseoflivia.com
Phone: 5104557877

Support Information:
Customer service is based in the United States and provides dedicated English support for United States customers. We respond to all inquiries within 24 hours on business days.

Frequently asked questions
Do you offer free shipping?

Yes, House of Livia offers free standard shipping on all orders delivered within the United States. There are no additional handling or processing fees charged at checkout.
How long does delivery take?

Processing time: Your order will be prepared and dispatched within 1–2 business days.

Estimated delivery time: Once shipped, delivery typically takes 3–5 business days.

Order cut-off time: Orders placed before 12:00 PM (Mountain Standard Time) will begin processing the same day.

Once your order is on its way, you will receive an email with a tracking link to follow its progress.
Do you ship internationally?

Currently, House of Livia exclusively ships to customers within the United States. We do not offer international shipping at this time to ensure the most reliable and efficient service for our domestic clientele.
What is your return policy?

You can return items within 30 days of delivery as long as they are unworn and in original condition ; customers are responsible for return shipping costs , and you can start the process by emailing us at support@houseoflivia.com
Can I exchange an item?

Absolutely. If you'd like a different size or style, just let us know in your return email and we’ll help make it happen.
What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All payments are securely processed and encrypted.
Is my personal and payment information safe?

Yes, your information is protected through Shopify’s secure, SSL-encrypted infrastructure, and we never store your full credit card details, as all payments are processed in accordance with strict PCI-DSS security standards.
I didn’t receive my order what should I do?

Please check your tracking information for any carrier updates, and if your order has not arrived within 5 business days after the estimated delivery date, contact us at support@houseoflivia.com so we can investigate it for you.
Can I update or cancel my order?

You can request an update or cancellation within 24 hours of placing your order by emailing support@houseoflivia.com, but once the order has been processed or shipped, no further changes can be made.
Still need help?

No worries, we’re here for you. Just drop us a message at support@houseoflivia.com or call 5104557877 and our friendly support team will be happy to assist you.